Question 1

How long is the rental period?

Accepted Answer

The standard rental period is 3 days (2 nights). Each extra day costs 20% of the rental fee.

Question 2

Can I get alterations after buying a hanbok?

Accepted Answer

Yes. Every purchased hanbok includes one free alteration. Further alterations are charged.

Question 3

How long does delivery take?

Accepted Answer

Delivery takes 1-2 days in Seoul and Gyeonggi, and 2-3 days elsewhere. Same-day delivery is available if you are in a hurry.

Question 4

How should I wash a hanbok?

Accepted Answer

We recommend dry cleaning. For rentals, simply return the hanbok without washing it.

Question 5

Can I exchange or get a refund?

Accepted Answer

Exchanges and refunds are available within 7 days of receipt, as long as the item has not been worn.

Question 6

Do you make custom hanbok?

Accepted Answer

Yes, we offer a custom-made service. It takes about 2-3 weeks.

Question 7

How do you take measurements?

Accepted Answer

We measure you in person when you visit. For online orders, we provide a detailed size guide.

Question 8

Do I need a reservation?

Accepted Answer

We recommend booking before your visit. Without a reservation, you may have to wait.

Question 9

What is included in the first birthday hanbok package?

Accepted Answer

The set includes a baby hanbok, hat, shoes and a pouch.

Question 10

Are accessories included with wedding hanbok rentals?

Accepted Answer

Yes. Traditional accessories such as norigae pendants and daenggi hair ribbons come with wedding hanbok rentals.

FAQ

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